Made a SIM upgrade but gift never recieved

Pearl81
Explorer

‎21-11-2021 08:54 PM

I upgraded my SIM online and was told in store that the offer of a free gift was only exclusive for online upgrades. So that's what I did. It's been over 1 month, I didn't need a new SIM card as it was just a new contract so I wasn't looking out for a delivery of a SIM or a phone. I've yet to get any notification about delivery of my free gift though.

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎21-11-2021 09:34 PM

@Pearl81  Give customer services a call tomorrow about this.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Leanne_T
EE Community Support Team
In response to Chris_B

‎22-11-2021 08:30 AM

Morning @Pearl81

 

Thanks for coming to the community. 

 

What was the free gift? 

 

Which plan did you select? 

 

Thanks 🙂

 

Leanne. 

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