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Topping up broadband.

TB88
Investigator
Investigator

‎01-06-2021 04:31 PM

Tried to top up online but when I got to the page that asks if the number shown is the one you wish to top up, I pressed continue, but it returned to the same page I have tried this many times over several days.. can anyone help, thank you,

0 Helpful
2 REPLIES 2
James_B
EE Community Manager
EE Community Manager

‎01-06-2021 06:30 PM

Hi @TB88,

 

Welcome to the EE Community. 🙂

 

Could you clear your web browsers cookies and cache and let me know if you can access the page?

 

Thanks

 

James

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎01-06-2021 06:36 PM

Try using Fast Top Up online with a UK bank card. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP