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Top up pack issue

SimonaElena
Explorer

‎29-10-2021 11:59 AM

Hi, I bought a new sim with £15 top up but when I check my history it says that I top up with £10. Why that? I can't activate my £15 pack because I don't have enough money, still I topped up with £15.Many thanks

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎29-10-2021 12:10 PM

Where did you buy this SIM & how much did you pay for it?

 

 

What does texting AL to 150 from it fully report verbatim (it is free)?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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