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Top-up issue

ALICEJ13
Visitor

‎09-03-2021 08:58 AM - last edited on ‎09-03-2021 09:08 AM by EE Community Moderator

Hi everyone,

 

I have top up by my credit card on 05 march 2021 but the credit card has received 2 transactions but cannot use the sim card to call or do anything. Please help me on that to solve the problem cause I am a student in Sheffield and I will need to contact with a lot of people there.

I hope that the problem can be solves as soon as possible. Thank you a lot.

 

Alice

0 Helpful
1 REPLY 1
Christopher_G
EE Community Support Team

‎09-03-2021 12:22 PM

Hi @ALICEJ13

 

Welcome to the community.

 

What reply do you get when you text BALANCE to 150? Are you in the UK at the moment?

 

Chris

0 Helpful