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To receive the voucher code

Felicity5
Investigator
Investigator

Hi 

I have been trying to receive my perk code as I work for the NHS 

when I login I receive this message-

Your account has been deactivated as your registration was not completed within the allowed time frame.

please can you help as I have just purchased a contract iphone 

Thank you

Felicity

6 REPLIES 6
Chris_B
EE Community Star
EE Community Star

@Felicity5  Unfortunately you can not add a discount after you have a new contract you have to apply the discount at the time of upgrading. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

They told me I have 30 days to give them the voucher code then they change the direct debit amount.

They told me I have 30 days to give them the voucher code then they change the direct debit amount.

can anyone help me get the code. My HR department know about the discount but do not know the code

 

Hi @Felicity5,

 

Welcome to the community 🙂

 

Did you complete your upgrade with our Customer Care Team? The discount usually needs to be added at the point of sale or upgrade.

 

I have sent you a private message to gain some further information regarding your EE Perk Account.

 

 

Alex 🙂

Hi Alex 

thank you for your help my email address I used is xxxxxxxxxxxx@xxxxxxxxxx

when I originally registered I had my security I’d used for verification.

I do hope you can help me.

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Chris_B
EE Community Star
EE Community Star

@Felicity5  This is a public forum do not post your private info on here. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.