To receive the voucher code

[Felicity5]

Hi 

I have been trying to receive my perk code as I work for the NHS 

when I login I receive this message-

Your account has been deactivated as your registration was not completed within the allowed time frame.

please can you help as I have just purchased a contract iphone 

Thank you

Felicity

[Chris_B]

@Felicity5  Unfortunately you can not add a discount after you have a new contract you have to apply the discount at the time of upgrading. 

[Felicity5]

They told me I have 30 days to give them the voucher code then they change the direct debit amount.

[Felicity5]

They told me I have 30 days to give them the voucher code then they change the direct debit amount.

can anyone help me get the code. My HR department know about the discount but do not know the code

[Alex_S]

Hi @Felicity5,

Welcome to the community 🙂

Did you complete your upgrade with our Customer Care Team? The discount usually needs to be added at the point of sale or upgrade.

I have sent you a private message to gain some further information regarding your EE Perk Account.

Alex 🙂

[Felicity5]

Hi Alex 

thank you for your help my email address I used is xxxxxxxxxxxx@xxxxxxxxxx

when I originally registered I had my security I’d used for verification.

I do hope you can help me.

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[Chris_B]

@Felicity5  This is a public forum do not post your private info on here.