The never ending saga

[CraigT77]

So I orderd a 12 pro 256gb graphite on the 4th November. Website at the time stated delivery within 21 days. Guess what, 21 days is today and no phone.

My last "update" via txt message was just over a week a go stated your order will be coming soon and since then... Nothing.

I've tried to get through on the phones and been unsuccessful.

I got somebody on live chat yesterday who first stated it should be delivered in the next 2 weeks and then, after I reacted badly to that, he said the next 2 days definitely.

Today on Twitter I got told that everything looked on track with my order and it should be delivered today on time!

I've had no despatch confirmation from EE or DPD so cannot see how this could be the case.

Seems like you speak to somebody different and get a totally different, conflicting answer every single time, which frankly, is just poor customer service.

I get the stock shortages and I get that it's Apple's issue not EE's BUT the false information and contradictory updates ARE EE's fault and I just want a clear answer.

Don't fob people off with an update that is totally different to what someone else has said?

Can somebody give me any worthwhile update on the whereabouts of my phone?

[Mdads]

Any one receive iPhone 12 Pro 128gb pacific blue who ordered after the 1st November as I still wait for mine which ordered been placed 31st of Oct and still nothing. 

[Micky77]

I ordered mine on the 13th November but in graphite and still not received but showing on the app as awaiting confirmation 

[ewaglab1993]

@Mdads no i am afraid:(. Called today and they said that it might be  coming soon, but no details. I should theorically recieve it tomorrow, but its unlikely to happen. 

[ewaglab1993]

Day 21 of the expected delivery, still no news either from EE or DPD on the estimated deliery.

[CraigT77]

I'm on day 23 now and nothing. I spoke to CS on the phone yesterday and couldn't get any info as they had none to give. They just told me that if I've not received notification of delivery from DPD / EE by the end of next week to give them another call and they will check again. 

[ewaglab1993]

@CraigT77 Thank you for your response, at least I know I am not the only one playing "waiting game".

[Sammy781]

@Mdads  well that completely blows holes in EE’s statement that the phones are being despatched in a first come first served basis!  If one has waited since 31st Oct and another orders in November and gets theirs first. 

24th Oct I’ve been waiting since.