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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2650 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15535 Views
  • 51 replies
  • 65 Helpful

New Black Friday upgrade 160GB £20

Good morning all, I upgraded one of the SIM's on my account to the new Black Friday deal 5G 160GB data for £20 yesterday morning and received an email confirming my order. Using the app this morning shows only 80GB available to use this month but dig...

Scott33 by Investigator
  • 1467 Views
  • 13 replies
  • 4 Helpful

Stac codes

Hi I have started a contract with EE a few months ago and was still in a contract with three.  My contract with three is up now and they have sent me a stac code. I do not want my number as I got a new one.  How do I pass this code on to EE.

Pay monthly phone

I’ve ordered the iPhone 11 on the 27th and had a confirmation email with a xko order number but haven’t heard anything else since and the online tracker won’t work for me?

Online upgrade not working

Trying to upgrade but after I click confirm it just continues to load and nothing happens? Left it for a couple of hours and tried again but is still doing the same thing. Any clue of what I can do?  

mollybh by Visitor
  • 646 Views
  • 1 replies
  • 0 Helpful

Smart Benefit

Hi,  i was wondering if i can change the smart benefit i chose later in the year, as i went to apply for apple arcade and i received a text saying "to get your 24 month voucher" which make me think once iv chosen apple arcade i cant change my smart b...

syedi97 by Visitor
  • 483 Views
  • 1 replies
  • 0 Helpful

Apple Watch -Moving Plan

Currently have the Watch SE on a family member plan, I am shortly going to port my number to EE from 3.  Am i then able to change my watch plan to be a paired plan? Just thought I'd ask and see if anyone else has done it before speaking to CS.

steelgoon by Investigator
  • 563 Views
  • 2 replies
  • 0 Helpful

Resolved! Internet access

I have just done a simswap to give me internet access. I have an old 3g mobile phone and although the new sim is working, I still cannot access the internet. What do I need to do?

momich73 by Investigator
  • 1547 Views
  • 5 replies
  • 0 Helpful

Insurence

Does anyone know how I can see if my phone is insured via the EE app? I cant seem to find where it says anywhere  

Vickylou by Explorer
  • 576 Views
  • 1 replies
  • 0 Helpful

The never ending saga

So I orderd a 12 pro 256gb graphite on the 4th November. Website at the time stated delivery within 21 days. Guess what, 21 days is today and no phone. My last "update" via txt message was just over a week a go stated your order will be coming soon a...

CraigT77 by Established Contributor
  • 1561 Views
  • 16 replies
  • 10 Helpful

Apple Music

Hi myself and my daughter have Apple Music as a smart benefit on our phones,but we can’t use them at the same time thanks

Redben by Investigator
  • 699 Views
  • 6 replies
  • 0 Helpful