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12-05-2021 06:39 PM
I’ve just received a text from EE to say to reset my phone. Is this legit?
12-05-2021 06:51 PM
@Sherridan That will depend if you’ve been in contact with EE about anything. They wouldn’t normally say reset your device but they might say turn it off/on again but that’s only if you’ve changed to a new SIM card.
13-05-2021 07:50 AM
Hi @Sherridan.
Welcome to the community.
Have you been in touch with our Customer Care team recently?
Can you attach a screenshot of the message?
Jon
