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12-05-2021 01:12 AM
Hi!
Need some help with a problem. Owner of Smart Hub. Today broadband suddenly got off, wasn't anything weird because it happened often in hours like 2-3AM but always it was back after 10 minutes. Not today. Tried to restarting router trough the hub, powering it off, factory resetting, unplugging broadband and nothing. Flashing in aqua color, in hub saying that broadband isn't connected. There's a tab in Broadband -> Internet where's the "Connect" button. After touching it and proccesing "Connecting" strangely "Disconnected" is popping.
12-05-2021 01:19 AM
Welcome to EE's Home Broadband Forum.
Have you just joined EE BB or were you already with EE BB?
What does it say after you log into the router:
Obscure your names & any numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.
Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?
12-05-2021 01:32 AM
I'm with EE for more than year. Can't check phone landline unfortunately.
Not Connected
Downstream:
Not available
Upstream:
Not available
Connection information
No Service
Data usage:
Not available
Broadband username: readytoconnect@fs
Password: hidden
TCP/IP information
Not Available
Default gateway:
Not Available
DNS Type: Auto
Primary DNS:
Not Available
Secondary DNS:
Not Available
12-05-2021 03:15 AM
Why can't you check the landline? A landline handset is one of the most useful diagnostic tools for investigating faults such as yours.
12-05-2021 03:30 AM
Well, don't have any.
12-05-2021 04:24 AM
You have no BB at all. You may or may not have voice.
These things occasionally happen, particularly overnight. It could be that an OR eng has accidentally disturbed your line while working at exchange or cab, It should be back by mid-morning at the latest w/out EE even being aware of it.
12-05-2021 04:54 AM
Oh, thank you for explaining! Didn't even know that this can happen without their knowledge.
12-05-2021 05:07 AM
EE don't run the BB network; OR does.
12-05-2021 05:14 AM
Just one more question, sorry. Should I call to EE at the morning or just wait and see what happens?
12-05-2021 05:22 AM
I always wait & see. EE will have to call OR to see what's what by which time OR will have noticed it & fixed it.