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Temporary number issues with my new Oppo Find X2 Pro

HeftyLad
Visitor

‎07-08-2020 05:18 PM

Hello everybody,

 

Hope somebody can help me.

 

I got myself a snazzy new phone recently through EE. An Oppo Find X2 Pro, having come to EE from Giffgaff.

 

I got my PAC number from Giffgaff and things all seemed sorted out.

 

But for some reason when I text or phone some people, it is showing the original EE number and not the one I brought over.

 

I spoke to the lads at EE, but didn't have any luck. I was advised to reset the network settings, but cannot for the life of me find it. I am by no means a phone expert, but I am competent and can usually find things like that. 

 

It certainly isn't where it is on most androids, according to Google.

 

I ultimately want only my old phone number to show.

 

Any advice would be appreciated.

 

Cheers in advance.

 

Rob

 

 

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎08-08-2020 08:32 AM

Hi @HeftyLad 

 

EE need to refresh your line, this normally sorts this problem. You would need to call EE on 150. Or it sometimes fixes itself a week or so after porting over. 

 

Thanks

 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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