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Order status

amh93
Investigator
Investigator

‎07-08-2020 03:57 PM

I recently placed an order for my upgrade. It’s been 5 days now and still haven’t received a delivery date? When I go to track it online it says awaiting confirmation for delivery. The original confirmation email said it would be dispatched in 1 day as it was in stock. Is there any way to check my order status?

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎07-08-2020 07:51 PM

@amh93   You’ll need to speak with customer services about this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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amh93
Investigator
Investigator
In response to Chris_B

‎07-08-2020 09:13 PM

Thank you for your reply. I have tried to call them multiple times and just been left on hold for over an hour.

0 Helpful
Katie_B
EE Community Support Team
In response to amh93

‎08-08-2020 08:09 AM

Hi @amh93. 

 

I have replied to your private message. 

 

Speak soon, 

 

Katie 🙂

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