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Tado not working

milliemoo1
Investigator
Investigator

‎14-01-2021 07:57 AM

Tado has stopped working and according to other threads this is down to EE somehow.

has anyone managed to solve this problem as it was blooming freezing this morning with no heating.

I can work it manually but that’s not useful

 

thanks 

 

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎14-01-2021 08:54 AM - edited ‎14-01-2021 08:59 AM

@milliemoo1   does your home internet work ok ?  Was there a Tado upgrade/update last night ?  If there was this could be the reason as it might not for what ever reason be happy with EE WiFi.  That’s a Tado issue not a EE one. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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milliemoo1
Investigator
Investigator
In response to Chris_B

‎14-01-2021 11:36 AM

Yes my home internet is working just fine.

I’m only asking EE as it appears that this has happened previously

thanks 

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Chris_B
EE Community Star
EE Community Star
In response to milliemoo1

‎14-01-2021 11:41 AM

@milliemoo1   EE have no control over your smart devices.  How those devices operate and connect to the router is down to the manufacturer of that device.  And as you say your BB connection is ok and working.  You’ll be best of contacting Tado about this.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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milliemoo1
Investigator
Investigator
In response to Chris_B

‎14-01-2021 11:51 AM

Thanks I have done just waiting for a response 

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XRaySpeX
EE Community Star
EE Community Star

‎15-01-2021 01:37 AM

Are you on mobile of fixed BB? Which router are you using?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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