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06-06-2020 06:32 PM
Hi, I have recently switched my very old T-Mobile monthly sim plan to a new EE sim plan. I did this through the online chat service & I have been sent a new EE sim card through the post but it has a new number associated with it.
Do I really need this new sim card and if I do will I be able to keep my existing number.
Thanks for any help.
Rob.
Solved! See the answer below or view the solution in context.
07-06-2020 09:26 AM
Good morning Katie.
Problem solved.
I put the new sim card in my phone last night before going to bed & woke up this morning to find it activated with my original number.
Many thanks for your help.
06-06-2020 06:35 PM
How did you switch?
06-06-2020 06:38 PM
It was all done via the online chat on the EE website after confirming my identity etc.
07-06-2020 08:41 AM
Good Morning @blobbyrob.
Thanks for coming to the community.
You will need to use your EE SIM.
Did you request to keep your number?
Katie.
07-06-2020 09:26 AM
Good morning Katie.
Problem solved.
I put the new sim card in my phone last night before going to bed & woke up this morning to find it activated with my original number.
Many thanks for your help.
07-06-2020 09:29 AM