T Mobile to EE

blobbyrob · ‎06-06-2020

Hi, I have recently switched my very old T-Mobile monthly sim plan to a new EE sim plan. I did this through the online chat service & I have been sent a new EE sim card through the post but it has a new number associated with it.

Do I really need this new sim card and if I do will I be able to keep my existing number.

Thanks for any help.

Rob.

blobbyrob · ‎07-06-2020

Good morning Katie.

Problem solved.

I put the new sim card in my phone last night before going to bed & woke up this morning to find it activated with my original number.

Many thanks for your help.

View solution in original post

XRaySpeX · ‎06-06-2020

How did you switch?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

blobbyrob · ‎06-06-2020

It was all done via the online chat on the EE website after confirming my identity etc.

Katie_B · ‎07-06-2020

Good Morning @blobbyrob.

Thanks for coming to the community.

You will need to use your EE SIM.

Did you request to keep your number?

Katie.

blobbyrob · ‎07-06-2020

Good morning Katie.

Problem solved.

I put the new sim card in my phone last night before going to bed & woke up this morning to find it activated with my original number.

Many thanks for your help.

Katie_B · ‎07-06-2020

That's great to hear @blobbyrob.

Thanks for letting us know,

Katie.

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T Mobile to EE