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Switching numbers

Hamishcansdale
Visitor

‎18-07-2020 05:15 PM

I have got a new phone both being with EE and my old number hasn’t switched across yet

0 Helpful
2 REPLIES 2
XRaySpeX
Grand Master
Grand Master

‎18-07-2020 05:29 PM

Did you get it as an upgrade, not a new contract? You only get your no. transferred with an upgrade. That's the purpose of an upgrade.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
bristolian
Legend
Legend
In response to XRaySpeX

‎18-07-2020 05:42 PM

And if your new phone was genuinely bought as an upgrade, there should have been instructions to just move your SIM across from your current phone to the new one.

0 Helpful