Switching numbers

Hamishcansdale
Visitor

‎18-07-2020 05:15 PM

I have got a new phone both being with EE and my old number hasn’t switched across yet

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎18-07-2020 05:29 PM

Did you get it as an upgrade, not a new contract? You only get your no. transferred with an upgrade. That's the purpose of an upgrade.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
bristolian
EE Community Star
EE Community Star
In response to XRaySpeX

‎18-07-2020 05:42 PM

And if your new phone was genuinely bought as an upgrade, there should have been instructions to just move your SIM across from your current phone to the new one.

0 Helpful