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Switching Numbers

KatieMantle123
Explorer

‎01-10-2020 02:50 PM

Hello, I have issued you with my PAC code, it said it’s been received and I’d get a confirmation email for my numbers to be changed. I haven’t yet had this. Will my number still be changed? Thanks. 

0 Helpful
3 REPLIES 3
bristolian
EE Community Star
EE Community Star

‎01-10-2020 03:04 PM

Hi @KatieMantle123 

 

There is no access to specific accounts on this public forum, so you may need to call EE C/S on 150 to check your specifics.

 

But when did you submit your PAC - which day?

0 Helpful
KatieMantle123
Explorer
In response to bristolian

‎01-10-2020 03:14 PM

I did the form request last night before 5:30pm, but I would have thought I’d have got a confirmation email still.

Thanks,

Katie

Sent from my iPhone
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to KatieMantle123

‎01-10-2020 05:14 PM

Hi @KatieMantle123,

 

Have you checked your spam/junk folder?

 

If your email isn't there, please get in touch with Customer Care so we can make sure your request has been received.

 

Thanks

 

James

0 Helpful