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Switch from contract to PAYG

Elaine121
Investigator
Investigator

‎29-06-2021 07:32 PM

I terminated my monthly contract and EE closed my account. Now I want to use the phone with PAYG. I cannot rejoin the dormant account, so the sim isn’t activated and I can’t pay for the pack. 
it’s a bit frustrating. 

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎29-06-2021 07:35 PM

@Elaine121  You should of requested your Sim be changed to a pay-as-you-go. Terminating a contract doesn’t change it to pay-as-you-go automatically. 

  You need to request a PAYG SIM card this will give you a new phone number and you’ll need to setup a new account. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Elaine121
Investigator
Investigator
In response to Chris_B

‎29-06-2021 07:37 PM

I’ve got a new sim which I ordered online. 
can you advise how I can set up a new account when my details (email, name, address) remain the same? 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Elaine121

‎29-06-2021 10:03 PM

By getting CS to delete your old a/c with that email addy. Then create new a/c afresh.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Elaine121
Investigator
Investigator
In response to XRaySpeX

‎29-06-2021 10:45 PM

Thank you.
Now I just need to find a landline to call them on🤦‍♀️🤦‍♀️🤦‍♀️

Sent from my iPhone
0 Helpful
Profile closed
Not applicable
In response to Elaine121

‎29-06-2021 11:55 PM

Hi @Elaine121 

 

Call freephone 0800 956 3146 and a advisor will be happy to help 🙂