Superfast delivery not arrived?

[Wilkesy91]

so chose my time and date for today between 8-10am

not arrived yet and its past the hour of 10am. I have tried tracking with my order number and account number and nothing. Don't understand this process if it doesn't live up to its name. I chose the specific time because I'm in the house and off work. What do I do next with the phone not turning up?

[Katie_B]

Hi @SammyDerrick_x. 

Live chat can be accessed via the website. 

We have no account access here to look at your order. 

Katie 🙂

[CaitMarie40]

I still haven't received my phone either and it's past 8pm! Was supposed to receive my new phone at between 12pm and 2pm and I've had to work from home because of this, I'm a bit worried....

[Leanne_T]

Hi @CaitMarie40

Thanks for coming back to the community. 

If you get in touch with our Mobile Care team, they can check your order for you and give you an update. 

Thanks. 

Leanne.