Stuck on Android 9

[Jaijai]

Hi 

Can anyone advise on my issue .

Ive had my S10+ for over a year and it wont find any updates 

Currently stuck on Android 9 and Security patch 1 from 2019 

It simply says when you try " your software is up to date" 

Any help or advice much appreciated 

[Chris_B]

@Jaijai   Where did you get this device from ?  

[Jaijai]

It came from Fonehouse.co.uk with  an EE contract and sim 

[James_B]

Hi @Jaijai,

Welcome to the EE Community. 🙂

I'd recommend reaching out to Samsung support. They'll be able to check if there are any updates available for your device.

James

[Chris_B]

@Jaijai   it’s not a EE supply device updates for that device don’t come from EE they come direct from the manufacturer .  

[Jaijai]

Done exactly tgat and it turned into a nightmare .just so others know if they have the same 

Samsung advised using smart things app on PC and could offer no reason why it wouldn't get updated .It hadn't updated since new .

After downloading smart things i hooked up and sure enough it said you need to update  

4 hrs later it says all done but there's another update ,it had went fro Android 9 to 10 and UI 1.0 to 2.5 .

So i go again 3 hrs later my phone bricks and goes into a never ending restart loop and a warning screen with 3 options

Try again 

Erase all app data 

Visit a store,  try again just looped the restart so it was erase all app data to get it to 

Eventually  fire up using safe mode where i had to factory reset and re install again .

Sorry about the long winded answer but i hope it might help others .

Many thanks for all the replies ,its been a looonng day 

[Northerner]

Hi @Jaijai 

Boot into safe mode and clear the cache, then restart and go to software updates. 

It should work now. 

Thanks