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29-08-2020 01:18 AM
I ordered a new phone (upgrade) 5 days ago. Order confirmed by email but no delivery date sent and no tracking information available. Can somebody help please? Thanks
29-08-2020 09:26 AM
Hi @acol22
Welcome to the community and thanks for ordering.
If the phone you ordered was in stock, you should have received it by now.
Our Mobile Care team have access to your account and will be able to check the order for you. I recommend getting in touch with them.
Let us know what happens.
Chris
