Still not received free gifts 3 months xboxpass and controller

[vickig]

I signed up to samsung s20 fe at the beginning of october.

I chose this phone as it come with free gifts. 

I chose 3 months xbox ultimate pass and the controller.

I am still waiting for these items and i am wondering what is going on and of they are ever going to come as it has been way longer than it stated for delivery.

Can someone please help?

[Katie_B]

Hello @vickig. 

Thanks for coming back to the community. 

Have you claimed for this through the Samsung Members app which should be pre-installed on your device?

Katie.

[vickig]

Hi, yes i did all of that copied my proof of purchase and everything else that was needed to process it. 

i got my s20 fe on 6th october and filled it in the same day. 

[Katie_B]

Thanks for confirming @vickig. 

I would recommend contacting Samsung regarding this who can chase your claim. 

Katie 

[vickig]

I have emailed samsung a few times over roughly the past week and i haven't received 1 reply or even one of those acknowledgement emails. I'm not sure what to try next.

[Katie_B]

I am sorry to hear this @vickig. 

Have you tried contacting their customer support line?

Katie 🙂