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Still no dispatch of order

DaleMitchell_1
Visitor

‎01-11-2019 08:15 AM

Ordered an upgrade phone, was told be dispatched within one day, been longer than that and still not been contacted. Anyway of checking my order has been acknowledged or when i am going to recieve the phone? 

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎01-11-2019 08:29 AM

@DaleMitchell_1   Give customer services call about this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
James_B
EE Community Manager
EE Community Manager

‎01-11-2019 10:04 AM

Hi @DaleMitchell_1,

 

Welcome to the EE Community. 🙂

 

Which phone did you order?

 

Thanks

 

James

0 Helpful
Welshblonde76
Visitor

‎01-11-2019 12:52 PM

I have the same thing.

i upgraded last Friday choosing a phone that was in stock.

ive heard nothing since.

0 Helpful
Leanne_T
EE Community Support Team
In response to Welshblonde76

‎01-11-2019 01:10 PM

Hi there @Welshblonde76

 

Welcome to the community.

 

If you give our Mobile Care team a call on 150, they will be able to access your account and check your order 🙂

 

Let me know how you get on.

 

Leanne.

 

 

0 Helpful
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