Starting Data Pack £1 early (usual texts to 150 do not work)

[pelusa1]

I've been trying to start my pack early since yesterday.

Usually, this would be an easy process involving texting to 150 "DP1", after 150 replies, texting back "YES", and then, after the second reply, answering "NOW".

It all works until I reply "YES". The text back saying I must use text them back (saying Now), never arrives.

Simply sending a text that says "NOW" triggers a message back saying you have a pack but if you want one to start early buy one and then text NOW... 

I've tried several times and always the same happens. I think my pack is an old one (doesn't seem listed anywhere) as I've had it for years. So I wonder if this means EE is trying to push me towards another (more expensive) deal?

As I've had it so long, I have several boosts, which I don't want to lose, of course.

Thanks in advance!!

[africorn]

I haven't texted NOW yet, in part because I had no response from EE when I said YES (I imagine that when you say you want to buy a fresh pack, the money would come off your balance and the system would be waiting till you were ready to use it with NOW), and I wasn't ready to renew it because I hadn't run out of data yet. But in the past I have tried sending YES and then NOW and absolutely nothing happened. I see from Community posts that I am not the only DP1 user who has this problem (going back at least a year).

Sent from my iPhone

[Leanne_T]

Hi @africorn

Thanks for coming back to me. 

When you wish to start your pack, can you text NOW to 150 and if you have any problems, please give us a call on 150 🙂

Our Pay as you go Care team will be happy to help. 

Thanks. 

Leanne.

[africorn]

I got the following response to NOW:

"You already have a Pack, but if you would still like to start another one straight away, please text ALL PACKS to 150, buy a pack with your credit and then text NOW to 150."

ALL PACKS does not show DP1, nor can I buy it from within the EE app.

I don't want to have to phone customer service if I can possibly help it. Nice as the support staff are, it is always a real trial for me trying to get through and then explaining my situation to the person at the other end.

[Leanne_T]

Thanks @africorn

I am sorry we have no account access on the community.

To get this looked into you would need to give us a call and the team will be more than happy to help 🙂

Thanks. 

Leanne.

[XRaySpeX]

@africorn : DP1 is an old-style pack that is no longer available. If you already have it from before you may continue using it time-after-time as long as you let it expire normally & then auto renew. What you can't do is buy it again in order to curtail your current active pack early & then texting NOW to get it to start early.

[africorn]

Thanks. I'd more or less figured that by now. So if I run out of data before the end of my pack I have to buy expensive data from EE to top up. Though there's bound to be some other solution if I look further afield 🙂 It's not a situation I find myself in often.