Purchased a Pack but not showing even after sendung Pack10 to 150

[Angelieebba]

Hi.

I have £10 on my credit. Tried texting PACK10 to 150 but it still doesn't show on my app. 

[Leanne_T]

Morning @Angelieebba

Thanks for coming to the community. 

When did you purchase the pack? 

Can you text BALANCE to 150 and let me know the reply? 

Speak soon 🙂

Leanne. 

[Angelieebba]

Balance is still £10.

I tried using my top up credit to have  £10 pack but it doesn't show on my allowances. And I still have the £10 credit. 

I sent Pack10 to 150. I also tried it on my EE website and on the app but doesn't work. I also restarted my phone and sent AL and balance a couple of times.

[Leanne_T]

Thanks @Angelieebba

If you text ALL PACKS to 150, does the pack show as available? 

Thanks 🙂
 

Leanne.

[Angelieebba]

Yes. And I have texted PACK10 after that.

It says:

Thanks, you now have the £10 pack. It will start when you make a call, send a text or go online and £10 will come out of your credit. To top up now, go to ee.co.uk/myee or call 150

But my EE profile is still the same. I still have no calls, text, and date allowance. I still have £10 on my credit too.

[Leanne_T]

Thanks @Angelieebba

In this case, please give us a call on either 150 from an EE phone or 0800 079 8586 from any other phone, and the team will help you get the pack started 🙂

Thanks. 

Leanne.

[XRaySpeX]

Try texting NOW to 150.