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How to call customer service free on pay as you go? Contact via email

brigitte48
Visitor

Says monthly can call customer service but not pay as you go? I presume I can just dial the regular customer service number free? Currently my phone will not receive or dial calls, so I cant call either. Is there an email? The chat function online is also constantly unavailable to access. Please help.

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@brigitte48  you’ll have to call from a different phone, live chat is for contract customers only and emails are too slow to deal with customer issues so there isn’t an email address you can use. 

 

You can call +44-800-956-6000 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

You can't call CS for free on PAYG, even when you dial their 0800 no. from any phone.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP