UNLIMITED DATA ADD ON ISSUE

kamrank
Visitor

‎17-11-2021 03:52 AM

Hi I have just purchased a £40 unlimited data add on but it is not showing on my dashboard.  How long does it take for this to show as I have been waiting for over half an hour for this to be updated but still nothing.  I can see the add on purchased is in my usage but it does not show on my allowances which still shows that my data availability is 0.  Can you help? 

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎17-11-2021 06:22 AM

Hi @kamrank 

 

Have you tried restarting your device?

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Leanne_T
EE Community Support Team
In response to Northerner

‎17-11-2021 08:12 AM - edited ‎17-11-2021 08:13 AM

Hi @kamrank

 

Thanks for coming to the community. 

 

If you visit add-on.ee.co.uk does the add on show?

 

Speak soon 🙂

 

Leanne.

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