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Number porting

Tezzela
Explorer

‎17-11-2021 04:29 AM

My number transfer went through 24 hrs ago but my sim card cannot make or receive calls and failed to register on my network. My Samsung S10 Note plus 5g recognises my sim with the correct phone number. 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎17-11-2021 06:16 AM

Have you received a text stating that the transfer is now complete? Until you do it isn't!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Christopher_G
EE Community Support Team

‎17-11-2021 08:09 AM

Hi @Tezzela

 

Welcome to the community.

 

@XRaySpeX is absolutely correct. Have you tried restarting your phone too?


Chris

0 Helpful