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Son’s PAYG run out of data but we can’t add data?

Littlelisa41
Investigator
Investigator

‎03-07-2021 06:47 PM

My son’s PAYG still has lots of minutes and texts but has run out of data. I can’t add a data pack online or via the EE phone service. Any ideas?

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎03-07-2021 10:14 PM - edited ‎03-07-2021 10:14 PM

@Littlelisa41  You can do that via THIS from the device in question or via the account the device is on. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Littlelisa41
Investigator
Investigator
In response to Chris_B

‎03-07-2021 10:26 PM

Unfortunately this doesn’t work. It either thinks I want a top up on my own contract phone or if I do it on son’s phone it still won’t give option to top up data. 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Littlelisa41

‎03-07-2021 10:59 PM

@Littlelisa41 : You need to access the link @Chris_B gave you from your son's phone only.

 

Before doing so he can top-up using Fast Top Up online with a UK bank card. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
XRaySpeX
EE Community Star
EE Community Star

‎03-07-2021 11:04 PM

@Littlelisa41 : He can either:

  1. Buy a completely new pack to replace the existing pack & then text NOW to 150 to start it. This will forgo his remaining minutes and texts.
  2. Text ADD DATA to 150 to buy a data add-on (but these are small). This will keep his remaining minutes and texts.
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP