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Re: I’d like to know what my PAC code is

DrRos
Visitor

‎03-07-2021 05:02 PM

I have been doing that, and EE send a message that it is not sent.  This is frustrating and poor service

 

0 Helpful
3 REPLIES 3
mikeliuk
Ace Contributor
Ace Contributor

‎03-07-2021 06:03 PM

Hi @DrRos ,

 

Would it be worth trying via the website? https://ee.co.uk/help/help-new/managing-and-using-my-account/leaving-ee/what-is-a-pac-code

 

Are you definitely connected to the EE network, able to make calls and send texts, and you have not previously cancelled your contract already? You can text NUMBER to 150 to test that something basic works.

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bristolian
EE Community Star
EE Community Star

‎03-07-2021 07:14 PM

Hi @DrRos 


Are you saying that you can't send any text messages? If so, that's likely a problem with your phone's message settings - probably the message centre number being set wrongly.

 

You can see alternative means to obtain your PAC on this EE help page. 

XRaySpeX
EE Community Star
EE Community Star

‎03-07-2021 11:13 PM

@DrRos : For sending texts, check your phone's Messaging app has the Message Centre no. setting for EE as +447958879879.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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