Smart hub broadband cable
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27-10-2021 02:10 AM
Set up my WiFi router yesterday at about 11am on EE home app and it said the broadband should be activated by midnight. Its past midnight and the broadband is still not active. When checking the status it said "cable not connected" but all cables are connected correctly. What else could this mean?
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27-10-2021 09:45 AM
@mikeliuk : That is not strictly true! Any lack of BB signal on line results in Flashing Aqua.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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27-10-2021 10:00 AM - edited 27-10-2021 10:34 AM
Hi @Kingky ,
Have you taken a phoneline service and own a wired phone or might borrow a wired phone just to sanity check the line is live or functioning in some minimal way?
I'm assuming you've already unplugged and replugged and switched cable ends around just to ensure the connections mate properly.
The possible problems include
- the line,
- filter,
- cable, and
- DSL port.
Each one should be eliminated as the root cause. Did you previously have wired internet at home so should know the line is known-good? Do you have old hardware such as an old filter and DSL router that could be tried to eliminate certain of the above list?
Contract SIM: Plan | Data | Usage | Check Status | Abroad | Chat | SMS | APN | PM
Wired: Check Speed | Test Socket | Faults | fast.com | speedtest.net

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