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Youtube data usage

I have been notified by EE that I have used 8GB of my monthly data allowance only 6 days into my data cycle. My allowance is 10GB a month.I checked my app usage in settings and found that the highest user was only around 800MB. In total the app usage...

Gifting data

I'm not sure if I am the only person having this issue currently. It's been many months/ nearly a year since I have tried to gift data like I would normally do before. Previously there were no issues at all and it was very simple to do on the app, bu...

Monnie2 by • Visitor
  • 7 Views
  • 1 replies
  • 0 Helpful

Phone problem while in call

Every time I ring out of receive a call the other person tells me it sounds like I'm under water.. but I have put my SIM card in 2 different phones and it's still the same problem . Any ideas 

Juddering on streaming channels and live channels through EE TV Box Pro

Hi, I have worsening screen judder through my EE TV Box pro & full works broadband. Despite many calls and an engineer visit I still get juddering. It makes no difference hard wired (Cat 7) or Wi-Fi. When I watch the same films/programmes via Wi-Fi o...

How4 by • Investigator
  • 402 Views
  • 12 replies
  • 0 Helpful

Transferred in error by EE without PAC code given.

I asked for a friends and family SIM to transfer a second phone number to EE. The SIM arrived and I got a PAC number from Three but did NOT give it to EE due to a change of plan. All should have continued as before.The SIM remained in an unopened env...

Getting very frustrated porting one of two numbers

It seems that because i have two numbers on my account ( for over 5 years) it's proving difficult via the ee app to get my pac code! It says go to switching on the app yet no such option exists. Seems a real rip off they make it so impossible.  No.li...

davidjac by • Investigator
  • 117 Views
  • 8 replies
  • 1 Helpful

Apple TV connectivity issues with Smart Wifi Pro

First up I should state that I have reported the issue posted below to EE Customer Services, but I thought it worthwhile posting here in case others are searching.I have a new service connected (1.6gbps service) with a Smart Hub Pro and multiple Smar...

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