Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Impossible to login

Guifutre
Investigator
Investigator

‎19-12-2021 09:02 PM

What's going on with this website that doesn't allow login since yesterday???? Trying to register a new card and ask for my number portability and the system says no... What a nice start 😞

0 Helpful
7 REPLIES 7
XRaySpeX
EE Community Star
EE Community Star

‎19-12-2021 09:05 PM

Give your PAC from your old provider to EE using Fill out this quick form to transfer your number .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
mikeliuk
Ace Contributor
Ace Contributor

‎19-12-2021 09:28 PM

Hi @Guifutre ,

 

Have you tried an incognito tab or InPrivate tab?

 

It doesn't seem that you are looking to port a number from another network provider to EE?

-- 
Contract SIM: Plan | Data | Usage | Check Status | Abroad | Chat | SMS | APN | PM
Wired: Check Speed | Test Socket | Faults | fast.com | speedtest.net
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to mikeliuk

‎19-12-2021 09:34 PM

@mikeliuk : Number portability only occurs between providers. It is not meaningful within a single network.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Guifutre
Investigator
Investigator
In response to mikeliuk

‎19-12-2021 10:38 PM

I didn't but I will try. Thank you.

 

0 Helpful
Guifutre
Investigator
Investigator
In response to mikeliuk

‎19-12-2021 10:48 PM

Doesn't work 😒

0 Helpful
Guifutre
Investigator
Investigator
In response to XRaySpeX

‎19-12-2021 10:50 PM

Thanks for sending the form but firstly I need to know why am I not allowed to log in... Is it just me or is the website? Thank you.

 

0 Helpful
mikeliuk
Ace Contributor
Ace Contributor
In response to Guifutre

‎19-12-2021 11:26 PM - edited ‎19-12-2021 11:53 PM

Hi @Guifutre ,

 

It seems to be an issue with the website that you cannot login. Typically switching to another device or browser may help. If you are locked out for a valid reason, it would then make sense to contact EE to look at your online account.

-- 
Contract SIM: Plan | Data | Usage | Check Status | Abroad | Chat | SMS | APN | PM
Wired: Check Speed | Test Socket | Faults | fast.com | speedtest.net
0 Helpful