Sim not provisioned

[Olgzz]

Hi. 

I have ordered for my tablet a new sim which I have lost and that was my second number .

When I tried to activate it online from my phone number (my first number ) it blocked my sim on phone and transferred the number on new sim . So like I have 2sim cards with same number (one not working) and I wanted to have 2 sim with 2 different numbers .

Apricate help as I paid for it . 

Thanks

[Christopher_G · Accepted solution]

Hi @Olgzz

Welcome to the community.

Sounds like it's going to be best to speak to our Mobile Care team about this. They have access to your account and will be able to help you.

Chris

[Olgzz]

Hi @Christopher_G 

Do appreciate your fast reply  and guidance 🙂 

Shame it is not able online . But will contact them soon

Thank you again 

Its nice to be a part of this community  

One love 

[Christopher_G]

It's lovely to have you here, @Olgzz 🙂

Let us know how you get on.

Chris 🙂

[Olgzz]

Hey @Christopher_G 

Everything went smooth in online chat yesterday.  I have ordered a new sim . 

But you won't believe ...

I woke up today and my sim is not provisioned. Why now ? 

And I need to go to work and have a mobile active cuz I work with disabled people:/ 

Heeelp

[Leanne_T]

Hi @Olgzz

Thanks for coming to the community.

Did the chat team say the new SIM card would be sent for the tablet number?

Have you been in touch with our Mobile Care team this morning to get this looked into?

Thanks.

Leanne.

[Olgzz]

Hi @Leanne_T 

Everything is solved now. It was just a bit confusing . 

I received a new simcard which I need to pay for as I ordered by mail . 

So at the end of the day I got both numbers . 

THANKS again for support and fast response. 

Regards 

olgz