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Sim not arrived after 6 weeks wait

Coletie
Investigator
Investigator

‎06-09-2020 06:47 PM

Applied and paid for a pay as you go Sim in July and still waiting for it to arrive.  Suppose to use deal before October too.

managed to get through on phone early August but was told just to wait more. But now no phone contact is possible.

 

Next complained on forum and was told to ring 150. Er How if I have no EE SIM card.

Also other forms of contact are not for PAYG customers. 
How do I get through to complain?  There is no response by email.

 

 

0 Helpful
6 REPLIES 6
Coletie
Investigator
Investigator

‎30-08-2020 01:13 PM

I ordered aSIM end of July and got Email confirmation.  Was a special deal to use before October. It has not arrived and it’s September soon.  This is ridiculous. 
spend two long phone waiting calls to be told it may take a while to arrive.

 

no phone use for over a month and no one to contact as phone calls not accessible now.

 

 

0 Helpful
Christopher_G
EE Community Support Team
In response to Coletie

‎31-08-2020 07:44 AM

Hi @Coletie


Welcome to the community, I'm sorry to hear that.


I recommend speaking to our Mobile Care team so that they can check the order for you.

 

Let us know how you get on.


Chris

Coletie
Investigator
Investigator
In response to Christopher_G

‎07-09-2020 09:38 AM

How do I contact them?

 

the phone number is no longer in use.

 

the phone online. For mobile team does not deal with PAYG

 

and I can not ring 150 as you suggest as I do not have an EE SIM card yet

0 Helpful
Coletie
Investigator
Investigator
In response to Christopher_G

‎07-09-2020 09:44 AM

The link you sent me is only a question box and my question is not recognised. Tried a variety of ways and words.

 

please check you have a relevant answer to a question.  Look through what you have suggested.  Look at the clients perspectives on how they are looking. This is frustrating.  If you are here to help and paid for it than try and give a clear contact rather than blind alleys or ones that require further search and second quessing.

 

 

0 Helpful
Coletie
Investigator
Investigator
In response to Coletie

‎07-09-2020 09:48 AM

Has anyone waited longer than 4 weeks for their SIM card?

 

who did you contact and how?

 

i managed to get in touch early August but they said over a week or two was normal but now there is no phone line to contact.

 

 

0 Helpful
Christopher_G
EE Community Support Team
In response to Coletie

‎07-09-2020 09:58 AM

Hi @Coletie

 

Sorry, I didn't realise there was a problem with that web page, it usually has all of our contact information on there. We're looking to get that fixed as soon as possible.

 

Could you try calling us on 07953 966 250 please?


Thanks


Chris

0 Helpful