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Sim card problems

Jubbs56
Explorer

‎01-02-2021 05:32 PM

My Samsung phone keeps saying no sim card

0 Helpful
4 REPLIES 4
Northerner
Grand Master
Grand Master

‎01-02-2021 06:54 PM

Hi @Jubbs56 

 

Are you on EE PAYG or pay monthly contract?

 

Did you buy your phone from EE and how long have you owned it? 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
Kirigaya_Kazuto
Star Contributor
Star Contributor
In response to Northerner

‎01-02-2021 07:24 PM

Can you try a different SIM card? See if the issue still exists

Jubbs56
Explorer
In response to Kirigaya_Kazuto

‎02-02-2021 08:47 AM

changed sim card but problem persists
0 Helpful
Leanne_T
EE Community Support Team
In response to Jubbs56

‎02-02-2021 09:09 AM

Morning @Jubbs56

 

Thanks for coming to the community. 

 

Is the message showing with another SIM card in your Samsung? 

 

If so, where and when did you purchase the phone? 

 

Speak soon 🙂

 

Leanne.

 

0 Helpful