Sim card problems

Jubbs56
Explorer

‎01-02-2021 05:32 PM

My Samsung phone keeps saying no sim card

0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎01-02-2021 06:54 PM

Hi @Jubbs56 

 

Are you on EE PAYG or pay monthly contract?

 

Did you buy your phone from EE and how long have you owned it? 

 

Thanks



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Kirigaya_Kazuto
Star Contributor
Star Contributor
In response to Northerner

‎01-02-2021 07:24 PM

Can you try a different SIM card? See if the issue still exists

Jubbs56
Explorer
In response to Kirigaya_Kazuto

‎02-02-2021 08:47 AM

changed sim card but problem persists
0 Helpful
Leanne_T
EE Community Support Team
In response to Jubbs56

‎02-02-2021 09:09 AM

Morning @Jubbs56

 

Thanks for coming to the community. 

 

Is the message showing with another SIM card in your Samsung? 

 

If so, where and when did you purchase the phone? 

 

Speak soon 🙂

 

Leanne.

 

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