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Data problems

Lizzy17
Visitor

‎02-02-2021 06:32 AM

I’m a new pay monthly customer trying to do my schoolwork on my phone- I have got 50gb data pee month and my account says I’ve used 31gb but my phone is telling me I’ve run out. 
I am 15 and doing my GCSEs and it’s very frustrating. I’ve checked my account several times.

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎02-02-2021 06:42 AM

Hi @Lizzy17 

 

You shouldn't have an account at 15 as that is below the legal age to have an EE mobile or any contract on your own. You can either use your household WiFi or ask the bill payer to but more data. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
James_B
EE Community Manager
EE Community Manager

‎02-02-2021 08:46 AM

Hi @Lizzy17,

 

Welcome to the EE Community. 🙂

 

What response do you get if you text BALANCE to 150?

 

Thanks

 

James

0 Helpful