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Silver Bag for returns

Nelson527
Investigator
Investigator

‎05-12-2019 11:41 PM

How Long Does A Silver bag for device returns normally take 

0 Helpful
4 REPLIES 4
Nelson527
Investigator
Investigator

‎05-12-2019 11:42 PM

I’ve arranged to return a device but the silver bag hasn’t arrived yet and it’s going to be past my 14 day cooling period will I be stuck now as it’s not my fault the bag hasn’t arrived 🤷🏻‍♂️

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Nelson527

‎05-12-2019 11:53 PM

@Nelson527 : They are sent by Royal Mail 2nd Class. When did you request it?

 

Your cooling-off period cancellation will be taken from when you informed EE that's what you wanted to do.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Nelson527
Investigator
Investigator
In response to XRaySpeX

‎06-12-2019 12:21 AM

I requested it last Wednesday and so I will be able to return it as I informed them of my decision before the cooling period ended 

0 Helpful
Katie_B
EE Community Support Team
In response to Nelson527

‎06-12-2019 09:06 AM

Good Morning @Nelson527. 

 

Welcome back to the community. 

 

I have sent you a private message, please take a look and get back to me. 

 

Katie 🙂