Silver Bag for returns
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05-12-2019 11:41 PM
How Long Does A Silver bag for device returns normally take
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05-12-2019 11:42 PM
I’ve arranged to return a device but the silver bag hasn’t arrived yet and it’s going to be past my 14 day cooling period will I be stuck now as it’s not my fault the bag hasn’t arrived 🤷🏻♂️
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05-12-2019 11:53 PM
@Nelson527 : They are sent by Royal Mail 2nd Class. When did you request it?
Your cooling-off period cancellation will be taken from when you informed EE that's what you wanted to do.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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06-12-2019 12:21 AM
I requested it last Wednesday and so I will be able to return it as I informed them of my decision before the cooling period ended
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06-12-2019 09:06 AM
Good Morning @Nelson527.
Welcome back to the community.
I have sent you a private message, please take a look and get back to me.
Katie 🙂
