Sharing contacts

Brobs · ‎08-07-2021

I shared 30 contacts from my mobile to my work phone & have been charged 67p for each one. I am furious & don’t know why, any ideas

XRaySpeX · ‎08-07-2021

@Brobs : Each contact is sent as an MMS containing the contact as a .VCF file at a cost of 67p each. Your plan does not include MMS. You should have chosen to share it as text.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

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XRaySpeX · ‎08-07-2021

@Brobs : Each contact is sent as an MMS containing the contact as a .VCF file at a cost of 67p each. Your plan does not include MMS. You should have chosen to share it as text.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

bristolian · ‎08-07-2021

Hi @Brobs

There is some guidance on this scenario on this EE help page

It remains the case, that conversion of whatever you're sending, into an MMS, is a device function and your phone should warn you of "converting to multimedia" or something similar - before you send the message.

Northerner · ‎08-07-2021

Hi @Brobs

Should have shared them via Bluetooth.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

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Sharing contacts