Sharing contacts
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08-07-2021 07:12 PM
I shared 30 contacts from my mobile to my work phone & have been charged 67p for each one. I am furious & don’t know why, any ideas
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08-07-2021 07:19 PM - edited 08-07-2021 07:24 PM
@Brobs : Each contact is sent as an MMS containing the contact as a .VCF file at a cost of 67p each. Your plan does not include MMS. You should have chosen to share it as text.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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08-07-2021 07:19 PM - edited 08-07-2021 07:24 PM
@Brobs : Each contact is sent as an MMS containing the contact as a .VCF file at a cost of 67p each. Your plan does not include MMS. You should have chosen to share it as text.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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08-07-2021 07:24 PM
Hi @Brobs
There is some guidance on this scenario on this EE help page
It remains the case, that conversion of whatever you're sending, into an MMS, is a device function and your phone should warn you of "converting to multimedia" or something similar - before you send the message.
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08-07-2021 10:36 PM
Hi @Brobs
Should have shared them via Bluetooth.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
