Security check (not receiving)

[tstanley406]

I am currently trying to order an apple watch, although when I have got to the checkout stage and they ask for a security check, (to send me a text message to my current phone number), i do not receive a text, is this because of the pandemic? Phone number is also correct, thanks

[Katie_B]

Good Morning @tstanley406. 

Thanks for coming to the community. 

I am sorry to hear you are not receiving this text. 

Have you recently requested a number change or ported a number to EE?

Speak soon, 

Katie 🙂

[tstanley406]

Thanks, Katie for the quick reply.

I have had the same number for a few years now and I have not ported a number.

I have tried to do this over a few days and at different times, but I am still getting nowhere and I understand I cannot call customer service as this is not something of priority. 

Any solutions?

Thanks

[James_B]

Hi @tstanley406,

I would recommend contacting our Sales Team on 0800 956 6000.

They'll be happy to help. 🙂

Thanks

James

[tstanley406]

Thanks,

i will try that.

Cheers, Tony

[James_B]

No problem @tstanley406

James