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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2469 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15057 Views
  • 51 replies
  • 65 Helpful

No order number

I recently placed an order for a upgrade through chat.I have received all the emails that the lady who I spoke with said I would but no order number to keep track of the delivery.I was told the phone would be with me yesterday before 6.00 but no sign...

Nikkij by Investigator
  • 947 Views
  • 3 replies
  • 0 Helpful

Phone broken /delivery

Hi my phone is broken, so upgraded early. Delivery information is being sent via text to old phone..thats not working??.Ive tried tracking it ..nothing available. No idea when new phone will arrive this is day 3.. after after order placed on line

Roo312 by Investigator
  • 468 Views
  • 3 replies
  • 0 Helpful

No upgrade confirmation email

I ordered my upgrade yesterday on the phone for delivery today. Following the call I received no emails and I haven't received a text today from DPD telling me my phone is on the way. I can't track my order as I didn't receive an email with my order ...

lauren_a by Visitor
  • 1194 Views
  • 1 replies
  • 0 Helpful

iPad delivery

I ordered an iPad Wednesday, says 1 day delivery and I know with everything going on it’s unlikely but I haven’t had an email or nothing yet about a delivery 

Problem processing this request when updating

Hi There Just trying to upgrade my phone on line to google pixel 4. got as far as check out payment. But just got "Sorry, there has been a problem processing this request." Any suggestions? David

Mol by Explorer
  • 461 Views
  • 3 replies
  • 0 Helpful

Delivery

Hi, I choose to upgrade on line a few days ago and I received an email yesterday that delivery should be today but I haven’t had a text or anything after that to tell me when it will arrive 

Upgrade not sent out

On 28th March I upgraded two Samsung phones (A3 and A5) on the same account to 2 Samsung A20e on two slightly different plans. The upgrade for the A5 has been received but the second has not and aside from initial acknowledgement of the order I have ...

delivery

Hi  I have a few phones with you guys- Tuesday March 31st-20 I decided to add an Apple Watch to my plan. I was told it would be dispatched within 24 hours! It’s been four days now and the only communication I’ve had is the order confirmation email up...

Upgrade delivered to Wrong Address

Hi. When I ordered my S20 Ultra a month or so ago I requested it be delivered to my local EE store. I had a text on the 30/03/20 informing me of delivery the next day but realised it was still being delivered to the local EE store which of course is ...

Upgrade but no dispatch

Ordered upgrade apple watch got email to phone so i did then boy completed order on phone and said it will be with you tomorrow. Email came through saying its on its way. Next day “today” nothing showed and no dispatch email from dpd. So my question ...

CYoU by Investigator
  • 574 Views
  • 4 replies
  • 1 Helpful