Santander app lost connection

Josh_p
Explorer

‎18-10-2021 09:10 PM

I’ve seen posts on this I went from oppo to iPhone 11 today and everything works fine but the Santander app. I can’t use WiFi cos I don’t have it but why? I can’t use google cos I have to verify on the app. If I change to my second sim will that work?

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎18-10-2021 10:42 PM

Hi @Josh_p 

 

I'm not sure what you're asking? 

 

I don't know why you don't have WiFi, if you connect to mobile data then the app should be able to verify. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
bristolian
EE Community Star
EE Community Star

‎18-10-2021 10:46 PM

Hi @Josh_p 

 

@Josh_p wrote:

I can’t use WiFi cos I don’t have it but why?

WiFi is just a wireless connection between your mobile device (phone/tablet/laptop) and a broadband router.

 

It's completely separate to your phone's wireless connection to EE's mobile network.

0 Helpful