I upgraded my phone on the 5th march in a we store for a pre order Samsung s20 ultra and have heard nothing at all since. My current phone battery is failing rapidly.
i know there is a pandemic going on but what’s annoying me is why haven’t I heard anything at all about my order
Thought I would go to mobile shops around me 02 had on in stock black 128gb 3 had 4 in stock 3 black one grey carphone warehouse none but ee the person in front of me said they wanted the ultra she said I'll check see if any stock left !! Then I gets asked can I help you by a manager when I said I ordered by phone on 18th for 10th delivery he said well how when it's not realsed till the 31st girl comes out says we have one left !! I had to laugh as seem pre orders they have been told put off just sell after not so good conversation just left thinking what is going on told on phone if in a ee shop they will authorize over phone pay upgrade and get reimburse from ee they seriously ain't got a clue Sent from my Samsung Galaxy smartphone.
Were all in same boat , an they just take the biscuit , very poor customer service from them , especially when I've been an customer when they used to be orange
