Hi guys, some very interesting news after being messed around with my delivery 20+ times. I've contacted EE pretty much every day since my preorder on the 22nd Feb for the S20 Ultra 128GB Cosmic Grey and I've been told today there isn't stock, there is stock, there is stock etc...
Pretty much been promised delivery dates which haven't came true either however here's the interesting news.. I've spoken to the Tech team instead of Digital Care team (the standard live chat guys) and found out the S20 Ultra 128GB Grey has two Item ID's which shows one one item ID (older ID) with showing 2 in-stock currently and newer item ID (assuming newer item) however Paul at the tech team said this shouldn't be the case for any items at EE and is very confused to this hence why there is always with confusion at EE in terms of stock levels and promising delivery dates etc.
Good news is he is raised this with his on-site manager which will then raise it with whoever deals with orders / systems at EE and is using my live chat as an example of the issues with this preorders for the S20 ultra variant so he can showcase it in a meeting tomorrow to his manager. Sounds like someone has definitely messed up and he is said this will be passed down to all customers waiting on S20 ultra, not sure if he means by simply delaying your expected delivery dates but at least I know the reason finally after contacting EE every single day why there may be confusion.
Not great news still as I'm still a phone down until whenever I actually receive the phone but at least I know Paul will be dealing with the system issue.
