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Samsung s20 ultra order

Mike197928
Explorer

I upgraded my phone on the 5th march in a we store for a pre order Samsung s20 ultra and have heard nothing at all since. My current phone battery is failing rapidly.

 

i know there is a pandemic going on but what’s annoying me is why haven’t I heard anything at all about my order

2,739 REPLIES 2,739

I ordered on 27th and just got a DPD will be delivered tomorrow e-mail.

I pre ordered mine on the 5th March along with the Galaxy watch. The galaxy watch should arrive way earlier and I’ve heard nothing about it, only a confirmation about my S20. Absolute joke EE.

Leanne_T
EE Community Support Team

Hi @ollymann19

 

If you speak to our Mobile Care team on 150, they will be able to check your order for the Samsung Galaxy Watch and give you an update on this.

Thanks.

 

Leanne.

Are people still getting delivery emails from DPD? Ordered 3rd of march wandering if i might fall into tomorrows bracket

bluemoon2
Established Contributor
Established Contributor

I haven't heard anything yet Woody97 but I ordered on the 7th. Im thinking we aren't part of this batch. 

Dave1458
Established Contributor
Established Contributor

Ordered mine 3rd march not heard anything at all so not holding my breath

Lynztay
Established Contributor
Established Contributor

Mine is coming tomorrow too 😃 very excited! I ordered over the phone on the 24th February. I had rang EE this morning for any new updates (been doing that every few days) and they said I definitely wouldn't have it sooner than the 31st 🙄 I still won't believe it's coming until it is in my hands though! Time slot is 12 til 1.

Bigdog1979
Established Contributor
Established Contributor
Always used phone number email and when dpd r coming you pick you one hour slot through the app as mine was smart upgrade I never got order num but app says from ee and I'm not waiting for nothing else if ordered after 27th I think you got a wait on your hands but not 100% and the 528gb why you need that storage on a phone that holds a sd is crazy but ech to there own ring 150 make sure they check because 9 out 10 there just storey telling ho can i get 19th of April  but not 100% to putting down phone to email its coming tomorrow Sent from my Samsung Galaxy smartphone.

Mine is coming tomorrow now and it's only a week late so I'm well pleased now. Yay!!! 

Bigdog1979
Established Contributor
Established Contributor
All who ordered march even web site said the 31st but good luck u dont no either ee no more Sent from my Samsung Galaxy smartphone.