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Samsung s20 ultra order

Mike197928
Explorer

I upgraded my phone on the 5th march in a we store for a pre order Samsung s20 ultra and have heard nothing at all since. My current phone battery is failing rapidly.

 

i know there is a pandemic going on but what’s annoying me is why haven’t I heard anything at all about my order

2,739 REPLIES 2,739

Any updates when EE will receive more s20 ultra 128gb models i preorderd mine on the 6/03/020

 

Thanks?

Johanm
Established Contributor
Established Contributor

Got my ultra from store 13th march.

My store says they are expecting them today. No update yet though, fingers crossed here

Your right , am thinking of cancelling now and thinking of ordering the black shark 3 pro , more chance in getting that in time lol , what do you think ? 

How is everyone getting their phones in store as I keep being told they will cancel my online order but I'll need to pay the money I paid again to them can't they just keep the money I gave them and give me my stupid order? 😒 I'm getting EXTREMELY PI**ED OFF 😒😒😒

Just called them again, spoke with a lovely Geordie lady, no stock, EE store may have the device, so you'll need to call EE when you're in store an they can change your order type.

 

Bare in mind that as the sale went through prior to you visiting the store, they will not get the commission, so I would think that they may be hesitant to give up a unit considering how rare they're becoming. 

 

Personally .I'm just going to wait .

 

Soon as it's been over a week they'll credit my account.

I did my upgrade in-store, not online so handset will be in-store not delivered to me


That may actually be the way forward 

Bigdog1979
Established Contributor
Established Contributor
I ordered on 18th of feb told 10th 13th 23rd then any time waiting on a manager who is speaking to correct person to see what's going on as certain stores have them and people who ordered in march well my partner went to order end of feb and it said on site 31st of march so for people waiting from mid feb dault if in order the march orders will come soon but never no with ee john Lewis has stock I no that ! If you want to go shopping and spend more money you will get it quicker all wrong Sent from my Samsung Galaxy smartphone.
Leanne_T
EE Community Support Team

Hi @Trebor1989

 

Thanks for coming to the community.

 

All orders are subject to stock that we receive from the manufacturer, and we will fulfil orders on a first-come, first-served basis.

 

DPD will contact you when the delivery is ready to be dispatched.

 

Thanks.

 

Leanne.